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ABOUT MICROSOFT CRM
In chapter one, we'll provide an overview of Microsoft CRM through definitions of key terms and a review of recent news stories on Microsoft CRM. If you're starting to evaluate CRM software and plan to include Microsoft CRM as an option, start here to learn more about the software giant's CRM offering. You'll find recent news stories here, as well as relevant definitions to get you started learning about Dynamics CRM.
LEARN MORE: ABOUT MICROSOFT CRM
EVALUATING MICROSOFT CRM
Microsoft CRM is still playing catch-up to Oracle and SAP, the other giants in the CRM market. Will the release of Vista spur sales? And, will its familiar user interface gain customers who are used to Office products? In chapter two you'll find resources to decide if Microsoft Dynamics CRM is the right choice for your organization, whether it's a small to midsized business (SMB) or enterprise.
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IMPLEMENTING MICROSOFT CRM
Start with chapter three if you've already made your CRM software decision and are preparing for a Microsoft Dynamics CRM implementation. Read about issues other businesses have encountered during implementations and what the experts have to say about Microsoft CRM. Find case studies that examine the reasons behind choosing Microsoft Dynamics for CRM software. Then read advice from SearchCRM.com's dedicated expert, Richard Smith, who answers reader questions about Microsoft CRM deployments.
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MAINTAINING MICROSOFT CRM
Visit chapter four of our guide once you've implemented Microsoft Dynamics CRM and you're looking for tips on maintaining the software. Learn management best practices as well as tips for success. Then read expert advice on the best ways to take advantage of Microsoft CRM's strengths in sales and marketing.
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RELATED GUIDES ON CRM PRODUCTS AND CRM VENDORS
In chapter five, explore other areas of CRM and call center strategy with SearchCRM.com's learning guides. You'll find learning tools that will give you a complete look at the CRM market and its challenges. Use these guides for specific CRM-related topics, before, during and after your implementation.
LEARN MORE: RELATED GUIDES ON CRM PRODUCTS AND CRM VENDORS
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