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SHOULD YOU UPDATE YOUR CRM SOFTWARE?
Use the resources in this section to determine if now is the best time to update CRM in your organization. Learn how to complete a CRM audit to evaluate how well your current CRM software is meeting the needs of the business. Also read product-specific news and expert advice to help you decide if the time is right for a Siebel upgrade, a PeopleSoft upgrade or an SAP CRM upgrade.
LEARN MORE: SHOULD YOU UPDATE YOUR CRM SOFTWARE?
BUILDING A BUSINESS CASE FOR A CRM UPGRADE
In this section, learn how to prepare a business case for an upgrade of your CRM software. Find expert advice on how to get the executive team behind the upgrade. Discover how planning and preparation can help ensure return on investment for the upgrade. Read case studies of companies that were sucessful with CRM upgrades and learn how to be sucessful with your own upgrade.
LEARN MORE: BUILDING A BUSINESS CASE FOR A CRM UPGRADE
PREPARING YOUR ORGANIZATION FOR A CRM UPGRADE
Once you've decided to upgrade and gotten executive approval to move forward, there's still a lot of work that must be done to prepare end users for the upgrade process. This section includes advice for change management following an upgrade. Also learn how to evaluate if you'll need consulting help, how to choose a consultant and best practices for working with a consultant.
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PRACTICAL ADVICE AND IMPLEMENTATION TIPS
Experts provide valuable advice on upgrades for Siebel, SAP and on-demand CRM in this section. Gather tips and best practices to put your best foot forward when the time comes to upgrade. Also, learn how to ensure that your organization gets the support they need following the upgrade. You'll find advice on getting support for PeopleSoft, Siebel and SAP CRM.
LEARN MORE: PRACTICAL ADVICE AND IMPLEMENTATION TIPS
RELATED GUIDES ON CRM AND CRM SOFTWARE
Looking for more information on CRM? In this section, browse additional guides from SearchCRM.com.
LEARN MORE: RELATED GUIDES ON CRM AND CRM SOFTWARE
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