CRM News Archive |
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| 06 Nov 2008 |
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Salesforce.com developers getting social with Facebook apps for enterprise
Salesforce.com developers are creating Facebook apps for the enterprise. Learn what this means for the social networking site. |
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| 04 Nov 2008 |
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Salesforce.com launches website-building tools at Dreamforce
Salesforce.com launched website-building tools that will replace website-building software for some customers, at the 2008 Dreamforce user conference. |
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| 30 Oct 2008 |
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Customer service software rankings look familiar
The customer service software suites rankings have few changes, and tough economic times demand more investment in the customer experience, according to Forrester. |
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| 27 Oct 2008 |
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Are Oracle's SaaS and cloud computing efforts all over the sky?
(SearchOracle.com)
Cloud partnerships with Amazon and Intel, a new data center in Utah and its own SaaS applications have left some puzzling over Oracle's strategy. |
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| 22 Oct 2008 |
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NetSuite's Salesforce.com discount indicative of SaaS CRM pricing pressures
SaaS CRM vendors are coming under increasing pressure to lower prices, with Microsoft entering the market and NetSuite offering discounts to woo Salesforce.com customers. |
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| 21 Oct 2008 |
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Homegrown versus commercial customer data integration tools: Finding the right balance
(SearchDataManagement.com)
Homegrown customer data integration tools can't match their commercial counterparts in functionality, but vendor software comes with its own price. |
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SaaS CRM services in greater demand
SaaS CRM was once touted for the ability of customers to simply "flip the switch" to implement it, but a growing number of services firms are now emerging around the model. |
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| 16 Oct 2008 |
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SaaS-based data quality and integration tools gaining momentum
(SearchDataManagement.com)
Companies are increasingly turning to Software as a Service (SaaS)-based data quality and integration tools as part of their overall data management strategy, according to Gartner. |
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Seven ways a unified communications deployment can cut costs
(SearchUnifiedCommunications.com)
Deploying unified communications can help cut costs and make you a bottom-line hero in tough times. |
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| 14 Oct 2008 |
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Home-based call center agents aid staffing woes at The Shopping Channel
Home-based call center agents were the ideal staffing remedy for unpredictable call volume at The Shopping Channel and helped the Canadian-based retailer improve the customer exper... |
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| 08 Oct 2008 |
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Entellium CEO, CFO charged with fraud, company future unclear
In the past week, Entellium has let go most of its staff and its CEO and CFO have been charged with wire fraud for inflating revenues to the company's board. |
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| 07 Oct 2008 |
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Home Shopping Network gets ROI from a Siebel 8.0 upgrade
Savings in maintenance and hardware costs were enough to convince the Home Shopping Network to upgrade from Siebel 6.2 to 8.0, but it was not an easy project. |
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